American Business Executive, CEO of Avis, Director of American Express, Author of "Up the Organization"
Don't hire a master to paint you a masterpiece and then assign a roomful of schoolboy artists to look over his shoulder and make suggestions.
Many people give lip service, but few delegate authority in important matters. And that means all they delegate is dog-work. A real leader does as much dog-work for his people as he can: he can do it, or see a way to do without it, ten times as fast. And he delegates as many important matters as he can because that creates a climate in which people grow.
Excellence and size are fundamentally incompatible.
Most people in big companies are administered, not led. They are treated as personnel, not people.
Flooded vehicles are sometimes cleaned up by unscrupulous sellers without disclosure of flood damage. In most states, this is illegal, but unfortunately some vehicles will slip through the system.
One of the most important tasks of a manager is to eliminate his people's excuses for failure.
If asked when you can deliver something, ask for time to think. Build in a margin of safety. Name a date. Then deliver it earlier than you promised. You'll be very valuable wherever you are.
Rewarding outstanding performance is important. Much more neglected is the equally important need to make sure that the underachievers don?t get rewarded. This is more painful, so it doesn?t get done very often.
If people are coming to work excited...if they're making mistakes freely and fearlessly...if they're having fun...if they're concentrating on doing things, rather than preparing reports and going to meetings...then somewhere you have a leader.
The artist must conceive with warmth yet execute with coolness.
If you don't do it with excellence, don't do it at all! Because if it's not excellent, it won't be profitable or fun, and if you're not in business for fun or profit, what the hell are you doing there?
The soul is made for action, and cannot rest till it be employed. Idleness is its rust. Unless it will up and think and taste and see, all is in vain.
If you have to have a policy manual, publish the Ten Commandments.
These are stretch targets - they are not easy for us.
Getting there isn't half the fun - it's all the fun.