Harvey Mackay

Harvey
Mackay
1932

American Businessman, Columnist and Author

Author Quotes

The service leaders hire one out of 50 applicants, sometimes one out of 100, but they're very, very careful. You can't afford not to be extremely choosy when you hire.

When you have a dream that you can't let go of, trust your instincts and pursue it. But remember: Real dreams take work, they take patience, and sometimes they require you to dig down very deep. Be sure you're willing to do that.

The sooner you accept the fact that you will have both successes and failures, the easier it will be to get your business and personal life headed in the right direction.

When you wake up every day, you have two choices. You can either be positive or negative; an optimist or a pessimist. I choose to be an optimist. It's all a matter of perspective.

People begin to become successful the minute they decide to be

There is a time to provide advice and offer an opinion, and there is a time not to. Don't be too quick to offer unsolicited advice. It certainly will not endear you to people.

When you're fired, you're rejected. It's as simple as that.

Pessimism doesn't grow your business or even maintain the status quo. The pessimists on your staff make the job harder for everyone around them. They make difficulties out of opportunities.

There is no shame in taking pride in achievements or position. But nobody gets to the top alone.

When you're thirsty, it's too late to think about digging a well.

Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not only makes me better, but it also makes those around me better.

There's a place in the world for any business that takes care of its customers--after the sale.

Worrying about the past or the future isn't productive. When you start chastising yourself for past mistakes, or seeing disaster around every corner, stop and take a breath and ask yourself what you can do right now to succeed.

Remember you're not entitled to anything. You have to earn your success every day, and you will make mistakes like everyone else.

Time is free, but it's priceless. You can't own it, but you can use it. You can't keep it, but

You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

Rolodex file will never put them into practice. They lack the necessary ingredient: Discipline.

You can't buy a good reputation; you must earn it.

Say and do what you mean, but never say and do it meanly.

To be a champion, you have to learn to handle stress and pressure. But if you've prepared mentally and physically, you don't have to worry.

You do not get what you want. You get what you negotiate.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

Author Picture
First Name
Harvey
Last Name
Mackay
Birth Date
1932
Bio

American Businessman, Columnist and Author