Harvey Mackay


American Businessman, Columnist and Author

Author Quotes

Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not only makes me better, but it also makes those around me better.

There's a place in the world for any business that takes care of its customers--after the sale.

Worrying about the past or the future isn't productive. When you start chastising yourself for past mistakes, or seeing disaster around every corner, stop and take a breath and ask yourself what you can do right now to succeed.

Remember you're not entitled to anything. You have to earn your success every day, and you will make mistakes like everyone else.

Time is free, but it's priceless. You can't own it, but you can use it. You can't keep it, but

You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

Rolodex file will never put them into practice. They lack the necessary ingredient: Discipline.

You can't buy a good reputation; you must earn it.

Say and do what you mean, but never say and do it meanly.

To be a champion, you have to learn to handle stress and pressure. But if you've prepared mentally and physically, you don't have to worry.

You do not get what you want. You get what you negotiate.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

Talent is God-given; be humble. Fame is man-given; be thankful. Conceit is self-given; be careful.

Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn't work.

You learn how to be book smart in school, but you better not forget that you also need to be street smart.

The annals of business are filled with stories of companies that thought they had it made and could milk their enterprises without having to bother about improving their products or services. It's amazing how fast they found their markets disappearing.

Unless you work in demolition, don't burn bridges.

Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.

The cost of praising someone is nil - but every psychological study shows the payoff is huge.

We all start out in life with one thing in common; we all have the same amount of time. It's just a matter of what we do with it.

You're as old as you behave.

The employees who share innovative ideas may also be the folks who have some hidden talents that would help incorporate their suggestions.

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American Businessman, Columnist and Author